Customer Order Administrator

About the role

We are looking for a Customer Order Administrator to join our thriving manufacturing business in Cheltenham. The role sits within the sales administration team and is responsible for delivering excellent service to both existing and new customers through efficient order processing and support.

Key responsibilities

• Process sales orders and quotations promptly based on customer enquiries.
• Respond to customer inquiries, providing product and service information.
• Address customer complaints and deliver timely resolutions.
• Maintain detailed records of all customer interactions.
• Liaise with management on bespoke requests, sourcing prices and delivery details from suppliers.
• Build and maintain strong relationships with customers to understand needs and maximise sales revenue.
• Source parts, raise purchase orders with suppliers, and submit customer invoicing.
• Follow up open quotations and generate management reports.

Required profile

• Proficient with Microsoft Office.
• Confident working with Excel spreadsheets.
• Excellent communication and organisational skills.
• Highly motivated, customer‑driven and able to meet deadlines.
• Knowledge of Sage is highly advantageous.

Required skills

• Microsoft Office
• Excel
• Sage

What we offer

• Permanent contract with a salary of approximately £28,000 per year plus bonuses.
• 25 days holiday plus bank holidays.
• Working hours: Monday‑Thursday 8:30 am‑4:30 pm, Friday 8:30 am‑2:00 pm.