Customer Planning Senior Manager

About the role

John Lewis Partnership is seeking a Customer Planning Senior Manager to own the rolling customer plan, shaping how the biggest customer and business priorities are brought to life through marketing. You will work across brand, trading, category, media and channel teams to give clear direction and influence the marketing customers see throughout the year.

Key responsibilities

• Own and orchestrate the rolling customer marketing plan, translating customer, brand and commercial priorities into a clear, prioritised plan.
• Work across Strategy, Brand, Commercial, Trade Marketing, Media, Channels and C&C to ensure the right activity is planned in the right order with appropriate resources.
• Maintain planning governance, forward resource planning and ensure alignment with strategy and commercial realities.

Required profile

• Experience in customer planning, integrated marketing or campaign planning within a complex organisation.
• Proven ability to bring multiple business inputs together into a coherent, prioritised plan.
• Strong people leadership and coaching capability, with line‑management experience.

Required skills

• Forward planning, critical‑path management and resource/capacity planning.
• Influencing senior stakeholders across matrix teams without direct authority.
• Using customer insight, commercial performance and data to inform planning decisions.

What we offer

• Hybrid working – 2‑3 days a week in the London Head Office, with flexibility for remote work.
• Salary range £55,500 – £88,500 per year, up to £75k depending on experience.
• Generous holiday provision, partner discounts, learning allowances and access to exclusive partnership hotels.