Customer Program Manager – Radiology Informatics

About the role

Philips is looking for a Customer Program Manager for its Radiology Informatics (RI) business, based in the Enterprise Informatics RI S&SD Implementation Northern Europe team. The role leads customer-facing programs for RI solutions such as PACS, RIS and enterprise imaging, improving customer satisfaction (NPS) through software that meets healthcare customers' needs. It is a field-based position covering customers across the UK, Ireland and the Nordics, working from home with regular travel to customer sites.

Key responsibilities

• Manage large-scale, cross-functional projects (typically over £1M budget) through scope, schedule, budget, quality, resources and risk, from order signature to go-live and handover to Support Services.
• Use project methodologies such as PMP/PRINCE2 and provide regular stakeholder communication, risk management and control of the customer acceptance process.
• Build relationships with customers and partners up to senior leadership, represent projects in steering committees and lead diverse project teams.
• Ensure adherence to standardized delivery processes (e.g. SOLiD/Gearshift) and manage subcontractors and partners, including complex contracts.
• Control budgets and progress, evaluate change requests, support revenue and cost forecasting, and manage workforce planning and resource allocation.
• Drive KPIs such as utilization rates and project costing, and develop proposals for continuous improvement.

Required profile

• 5+ years of experience in software professional services and project management, ideally across different markets.
• Degree in Software Engineering, Business Engineering or equivalent, with related healthcare domain experience.
• PMP (PMI) certification or equivalent (mandatory).
• Experience delivering healthcare IT/software projects, ideally including Radiology Informatics and PACS.
• Fluent English; additional European languages are beneficial.
• Clean driving licence and willingness to travel (about 60% to customer sites).
• A standard DBS check will be required due to the healthcare environment.

Required skills

• Project management methodologies and estimation techniques (resources, cost, time, risks).
• Knowledge of quality and compliance requirements and Health & Safety standards.
• Team management, subcontractor management and complex contract negotiation.
• Process analysis, improvement projects and financial acumen to influence margins.

What we offer

• Base salary range of £53,410 to £83,930, with a bonus incentive linked to KPIs and company results.
• Company car or allowance, family-friendly policies, flexible benefits and access to Philips University.