Customer Relationship Administrator (Hybrid, Temp-to-Perm)

About the role

We are seeking a Customer Relationship Administrator to join a dynamic team in Milton Park, Abingdon on a temporary basis with the possibility of becoming permanent. The role is hybrid, allowing three days of remote work and two days in the office.

Key responsibilities

• Process customer orders received via email and phone, accurately entering them into the ERP system while meeting KPI targets.
• Provide sales support to Customer Relationship Executives, including assistance with quotation creation and logging opportunities in the CRM.
• Manage team mailboxes, assigning incoming queries to the appropriate colleagues.
• Deliver high‑quality customer service by handling phone and email enquiries, resolving issues within agreed timeframes and recording all interactions in the CRM.
• Apply and monitor Export Control regulations to ensure compliance.
• Update ERP and CRM data as needed to support smooth departmental operations.

Required profile

• Strong written and verbal communication skills.
• Methodical problem‑solving approach with high attention to detail.
• Ability to navigate ERP and CRM systems effectively.
• Flexible attitude and willingness to learn new products.

Required skills

• Experience using ERP software.
• Experience using CRM platforms.

What we offer

• Competitive hourly rate of £13.74‑£20.20.
• Hybrid working arrangement.
• Potential for temporary role to become permanent.