Customer Service Admin – High Wycombe – Permanent

About the role

This permanent position is based in High Wycombe and offers a full‑time, Monday‑to‑Friday schedule. The role is ideal for a motivated individual with solid experience in customer or client services and strong CRM skills, looking to join a growing industry leader.

Key responsibilities

• Answer and respond to incoming phone calls and emails.
• Process orders and handle sales administration.
• Produce and issue quotations for systems to designers, architects, and customers.
• Manage goods return requests and issue credits.
• Resolve customer queries and complaints, providing effective solutions.
• Generate accurate daily, weekly and monthly reports.
• Maintain the CRM system with detailed notes from all interactions.
• Liaise with other departments to ensure seamless service.
• Support internal and external sales teams.

Required profile

• Minimum 3 years experience in a Customer Service or Client Services role.
• Strong computer literacy with proficiency in Microsoft Outlook, Word and Excel.
• Previous experience using a CRM system.
• Demonstrated ability in complaint resolution.
• Excellent customer service skills and confident communication.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• CRM system usage

What we offer

• Free onsite parking.
• Standard working hours 09:00‑17:00 with a half‑hour unpaid lunch.
• Permanent contract.
• Salary range £20,000‑£23,000 per year.