Customer Service Admin – Saturday Only

About the role

You will be the first point of contact for customers, handling inbound telephone enquiries and assisting walk‑in visitors at our collection points. Working closely with drivers, you will help ensure parcels are collected and delivered smoothly, always aiming to exceed customer expectations.

Key responsibilities

• Answer inbound customer calls and provide accurate information.
• Assist customers face‑to‑face at collection points.
• Coordinate with drivers regarding collections and deliveries.
• Enter and update customer and parcel data in internal databases.
• Maintain accurate records and follow company procedures.

Required profile

• Energetic and empathetic with a passion for helping people.
• Strong communication and listening skills.
• Good computer literacy and attention to detail.
• Team‑player attitude, willing to give 100%.
• Previous front‑line customer service experience is useful but not essential.

Required skills

What we offer

• Starting salary of £25,201 per year (£12.71 hour) rising to £27,561 after probation.
• Additional £842 annual supplement, night‑shift allowance and overtime opportunities.
• 22.5 days holiday, medical care, corporate discounts and pension scheme.
• Uniform supplied and plenty of development opportunities.