Customer Service Administrator – Bristol

About the role

We are seeking a Customer Service Administrator to join a growing business in the Bristol area. The role is fast‑paced and centres on direct interaction with customers, handling enquiries, complaints and supporting internal teams.

Key responsibilities

• Act as the first point of contact for customers via phone and email.
• Handle complaints and resolve issues promptly and professionally.
• Investigate queries, liaise with suppliers and internal departments to find effective solutions.
• Process customer information, maintain accurate records and support onboarding and account management.
• Provide general administrative assistance to ensure smooth service delivery.

Required profile

• Previous experience in customer service and administration.
• Strong complaint‑handling and objection‑handling abilities.
• Confident telephone manner and capacity to manage challenging conversations.
• Highly organised with strong attention to detail.
• Ability to work both independently and as part of a team.

Required skills

What we offer

• Salary between £28,000 and £32,000 per year.
• Early finish every Friday.
• Opportunity to join a growing team with long‑term progression prospects.