Customer Service Administrator – Bristol

About the role

We are looking for a Customer Service Administrator to join our team in Bristol. You will be the first point of contact for our clients, handling enquiries, complaints and supporting the smooth administration of accounts. The role combines front‑line customer interaction with back‑office tasks in a fast‑paced environment.

Key responsibilities

• Answer and manage customer enquiries via phone and email.
• Resolve complaints and objections, ensuring a positive outcome.
• Process customer orders and support new customer onboarding.
• Maintain accurate account records and perform credit control assistance.
• Liaise with suppliers and internal teams to resolve issues.
• Assist with debt collection and troubleshoot customer problems.

Required profile

• Previous experience in customer service and administration.
• Confident telephone manner and strong organisational abilities.
• Excellent attention to detail and ability to handle multiple tasks.
• Experience dealing with complaints and providing solutions.

Required skills

• Good IT skills, including Microsoft Office.

What we offer

• Salary £28,000‑£32,000 DOE.
• Free parking and medical cover.
• 28 days holiday including bank holidays.
• Supportive, growing business with a fast‑paced environment.