Customer Service Administrator – Exeter

About the role

We are seeking a Customer Service Administrator to join a growing organisation in Exeter. This role provides vital administrative support to both customer service and operational teams, ensuring a smooth and efficient service delivery for clients.

Key responsibilities

• Provide day‑to‑day administrative assistance across customer service and operations.
• Monitor, allocate and action incoming enquiries, emails and system notifications.
• Maintain accurate customer records and keep internal databases up to date.
• Handle booking administration, including confirmations, amendments and documentation.
• Liaise with customers and internal teams to resolve queries and deliver timely updates.
• Ensure all customer interactions are professional and detail‑oriented.

Required profile

• Previous experience in customer service, administration, client support or a similar office‑based role.
• Excellent organisational abilities with strong attention to detail.
• Strong written and verbal communication skills.
• Proactive attitude with the ability to manage multiple tasks effectively.
• Professional, reliable and customer‑focused mindset.
• Availability to start immediately and interest in a long‑term position.

Required skills

• Microsoft Office

What we offer

• Training and development opportunities.
• Supportive team environment.
• Career progression potential.
• Temporary‑to‑permanent contract leading to a permanent role.