Customer Service Administrator

About the role

We are looking for a Customer Service Administrator to join our busy service team in Buckingham. This full‑time permanent position supports the service department by delivering high‑quality customer care and handling administrative tasks.

Key responsibilities

• Serve as the first point of contact for customers, answering queries by phone and email.
• Liaise with customers to resolve issues quickly and efficiently.
• Generate system‑based quotes and invoices.
• Coordinate service administration and confirm scheduled work dates.
• Maintain and update the customer database with accurate records.

Required profile

• Confident customer service abilities.
• Methodical approach to managing a busy workload.
• Previous administration experience in an office environment.
• Strong communication and organisational skills.
• High level of accuracy and attention to detail.
• Adaptability in a changing environment.

Required skills

• Proficiency with Microsoft Office.

What we offer

• Salary up to £26,000 per year.
• Monday‑Thursday 8:30‑17:00, Friday with a 30‑minute lunch.
• 22 days holiday plus bank holidays, increasing with service.
• Training, support and development opportunities.
• Private healthcare for you and your family after six months probation.