Customer Service Administrator

About the role

We are seeking a motivated Customer Service Administrator to join a fast‑moving fashion accessories team in South West London. You will be the first point of contact for online orders, phone enquiries and internal stock coordination, ensuring a seamless experience for both customers and retail partners.

Key responsibilities

• Process, package, track and dispatch online orders.
• Handle inbound phone calls and respond to customer queries via email.
• Sort and distribute incoming post; organise outgoing post.
• Manage stock levels, process restocking for retail outlets and monitor warehouse inventory.
• Merchandise stock in department‑store branches and conduct store visits for checks.
• Use Microsoft Word, Outlook, Excel and Adobe Photoshop to edit images and prepare quotations.
• Update website content and product listings using a content management system.
• Coordinate collections, deliveries and stock recalls/returns.

Required profile

• Excellent spoken and written English.
• Strong attention to detail and ability to work under pressure.
• Friendly, trustworthy and able to work both independently and as part of a team.
• Flexibility to travel on short UK business trips.

Required skills

• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Adobe Photoshop
• Content Management System (CMS) usage

What we offer

• Permanent contract with a salary of £25,000‑£30,000 per year.
• Benefits package and performance‑based bonus.
• Office‑based role with regular office hours (Mon‑Fri 8:30‑17:00).