Customer Service Administrator

About the role

The Customer Service Administrator will act as the primary point of contact for clients, handling enquiries, processing quotations and orders, and ensuring a smooth experience across the customer journey. Working on‑site in Gatwick, you will support internal teams and maintain accurate records in a fast‑paced office environment.

Key responsibilities

• Process quotations, orders and sales accurately and efficiently.
• Resolve customer issues by identifying root causes and delivering clear solutions.
• Answer enquiries and provide product or service information to customers.
• Maintain up‑to‑date customer records within internal systems and CRM.
• Manage a portfolio of customer accounts and report progress through the CRM.
• Collaborate with internal operational and product teams to ensure seamless service delivery.
• Organise and keep records of key information relating to customer accounts and prospects.

Required profile

• Exceptional attention to detail.
• Ability to manage multiple priorities in a fast‑paced office.
• Strong organisational skills and accurate record‑keeping.
• Ownership of customer issues and follow‑through to resolution.
• Excellent communication, reporting and relationship‑building abilities.
• Proven track record of meeting targets and deadlines.

Required skills