Customer Service Administrator

About the role

We are recruiting a Customer Service Administrator for a well‑established client in Gravesend. The role offers a dynamic environment where you will be the first point of contact for customers, helping to build lasting relationships and ensure smooth operations.

Key responsibilities

• Deliver first‑class customer service via telephone and email.
• Process customer orders accurately and capture all required information.
• Raise, send and follow up on customer price agreements.
• Collaborate with Sales, Production, Purchasing and Despatch to ensure a seamless customer journey.
• Resolve customer queries and complaints promptly and professionally.
• Produce and analyse reports using Microsoft Excel.
• Support the wider team with administrative tasks to keep the department efficient.

Required profile

• Previous experience in a Customer Service or Account Management role.
• Excellent written and verbal communication skills.
• Positive, proactive attitude with strong problem‑solving abilities.
• Exceptional attention to detail and highly organised.
• Ability to prioritise a busy workload and meet deadlines.
• Confidence to work independently.

Required skills

• Microsoft Office
• Excel