Customer Service Administrator

About the role

We are looking for a friendly and adaptable Customer Service Administrator to join a small, supportive team in Bournemouth. You will receive thorough training and will play a key part in delivering first‑class service while handling a variety of administrative tasks.

Key responsibilities

• Answer telephone calls in a professional manner.
• Build strong relationships with customers and suppliers, managing client accounts where necessary.
• Process customer orders and liaise with suppliers.
• Handle customer enquiries and coordinate with the accounts receivable team on credit‑card payments.
• Undertake administrative duties to ensure smooth operation of the customer service department.
• Administer pricing, purchase orders, and new site set‑ups on the system.
• Record accurate notes for sites, clients, and the supply chain, communicating relevant information to other departments.
• Advise on best practice for resolving customer and supplier conflicts.
• Set up and maintain schedules for customers.
• Drive the use of AI to support business operations.
• Support other team members and departments as required.

Required profile

• Friendly, customer‑focused and adaptable.
• Excellent written and verbal communication skills.
• Experience working in a fast‑paced environment.
• Strong customer service abilities and the confidence to work independently when needed.
• Organised, professional and able to think on your feet.

Required skills