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This job expired on 27/09/2026. It no longer accepts applications.
Customer Service Administrator
HR GO Recruitment · Liverpool
Job description
About the role
We are seeking an enthusiastic Customer Service Administrator to join a financial services company in Liverpool. The role involves handling investor and professional enquiries while ensuring compliance with regulations.
Key responsibilities
- Respond to email queries from investors and professionals, adhering to compliance and regulatory standards.
- Occasionally handle incoming phone calls from customers.
- Prioritise queries and collaborate with other departments to identify root causes.
- Draft and manage correspondence to clients and investors, meeting set deadlines.
- Maintain quality and accuracy in all communications with customers and investors.
Required profile
- Experience in customer service, including complaint handling, inbound processing, or banking roles.
- Ability to work both independently and as part of a team.
- Proven track record of resolving complaints.
Required skills
What we offer
- Six‑month contract with the possibility of permanent employment.
- Standard Monday‑to‑Friday hours (9 am‑5.30 pm) with a 30‑minute lunch break.
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HR GO Recruitment
Liverpool
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