Customer Service Administrator

About the role

The Customer Service Administrator will be based in our Walkden office, providing front‑line support to customers and ensuring smooth processing of enquiries, quotations and orders. Working Monday‑Friday with occasional Saturday half‑days, you will act as a key link between customers, suppliers and internal teams.

Key responsibilities

• Answer inbound customer enquiries via telephone and email.
• Prepare and process customer quotations.
• Greet visitors to the showroom/site and deliver excellent service.
• Build and maintain strong relationships with customers and suppliers.
• Accurately process orders using internal systems.
• Collaborate with colleagues to meet customer expectations.
• Develop in‑depth knowledge of the company’s products, systems and processes.
• Identify opportunities to improve customer service and internal procedures.

Required profile

• Proactive, self‑motivated and able to work independently.
• Flexible and willing to support the team during busy periods, including Saturday work.
• Excellent communication and interpersonal skills.
• Strong numeracy and the ability to work accurately with measurements.
• Team‑oriented and ready to go the extra mile.
• Eager to develop skills and grow within the business.

Required skills

What we offer

• 23 days annual leave plus bank holidays.
• Free on‑site parking.
• Full training and ongoing support.
• Clear career progression as the business expands.
• Potential overtime.