Customer Service Administrator

About the role

We are looking for a Customer Service Administrator to join a growing business in Whiteley. You will support a busy team, handling a mix of customer enquiries and administrative tasks while developing commercial awareness and career progression.

Key responsibilities

• Process and check completed work through internal systems.
• Liaise with customers to obtain purchase orders and required information.
• Manage customer‑specific invoicing requirements.
• Work to deadlines to ensure accurate and timely processing.
• Support colleagues across different business areas when required.
• Deliver high‑standard customer service via email and telephone.

Required profile

• Proven experience in customer service and administration.
• Organised, proactive and able to manage multiple tasks.
• Confident communicator with a professional telephone manner.
• Detail‑focused with strong accuracy levels.
• Comfortable working to deadlines in a fast‑paced environment.

Required skills

• Proficiency in Microsoft Office, including Excel, Word and Outlook.

What we offer

• Salary of approximately £28,500 per year plus bonus.
• Excellent training and development opportunities.
• Career progression pathways and apprenticeship programmes.
• Healthcare cash plan, pension scheme and employee recognition.
• Retail discounts, share option scheme and 33 days holiday.
• Modern office environment with on‑site food and coffee truck.