Customer Service Administrator

About the role

This full‑time, office‑based position offers an exciting opportunity to join a busy and growing organisation as a Customer Service Administrator. You will be the first point of contact for customers, delivering outstanding service while supporting a range of administrative functions.

Key responsibilities

• Respond to customer enquiries via telephone, email and other channels.
• Process orders accurately and efficiently.
• Resolve queries, investigate issues and provide timely updates.
• Make proactive outbound calls regarding account information and product offers.
• Assist with payment‑related enquiries and processing.
• Liaise with internal departments to ensure prompt issue resolution.
• Carry out reception and front‑of‑house duties professionally.
• Maintain accurate customer records and update internal systems.
• Provide general administrative support across multiple departments.

Required profile

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Confident, professional telephone manner.
• Strong attention to detail and ability to manage multiple tasks.
• Proactive problem‑solving attitude.
• Ability to work independently and as part of a team.
• Good organisational skills and ability to work accurately under pressure.
• GCSEs (or equivalent) in English and Maths.

Required skills

• Data entry
• IT proficiency

What we offer

• Competitive salary of £25,000‑£30,000 per year.
• Full‑time permanent contract.
• Supportive and collaborative working environment.
• Ongoing training and development.
• Opportunities for career progression within a growing organisation.