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This job expired on 28/09/2026. It no longer accepts applications.
Customer Service Administrator
JPL Print & Design · Halesowen
Job description
About the role
We are seeking an articulate and highly organised Customer Service Administrator to join our friendly team in Halesowen. You will act as the main link between clients, production teams and suppliers, ensuring print orders move smoothly from request to delivery.
Key responsibilities
- Serve as the primary point of contact for clients via phone and email.
- Process incoming customer requests quickly, accurately and efficiently.
- Maintain up‑to‑date job files, production schedules and administrative records.
- Liaise with clients and suppliers to keep projects on track.
Required profile
- Exceptional telephone manner – confident, articulate and professional.
- Meticulous attention to detail with high accuracy in admin and record‑keeping.
- Prompt response to client requests and proactive follow‑up.
- Positive, "can‑do" attitude and willingness to learn.
Required skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
What we offer
- Supportive team environment.
- Exposure to fast‑paced commercial print and theatre sectors.
- Full product and workflow training.
- Competitive salary dependent on experience.
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JPL Print & Design
Halesowen
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