Customer Service Administrator

About the role

The Customer Service Administrator will be the first point of contact for retail and e‑commerce customers, handling enquiries across multiple channels. You will ensure queries are resolved quickly while supporting the smooth operation of the customer service team.

Key responsibilities

• Respond to customer enquiries via phone, email and other communication channels.
• Process orders, returns and exchanges in a timely manner.
• Maintain accurate records of all customer interactions and transactions.
• Collaborate with internal departments to resolve issues and provide product or service information.
• Identify and escalate complex issues to the appropriate team members.
• Ensure all communications follow company policies and standards.
• Assist the customer service team with administrative tasks as needed.

Required profile

• Previous experience in a customer service role within the retail sector.
• Strong communication and problem‑solving abilities.
• Attention to detail and capacity to work under pressure.
• Professional confidence when handling customer queries.

Required skills

• Proficiency with customer relationship management (CRM) systems.

What we offer

• Permanent contract with a salary of £26,500 per year.
• Opportunity to join a busy, retail‑focused customer service team.