Customer Service Administrator

About the role

We are looking for an organised, customer‑focused Administrator to join a friendly, supportive team in Eastleigh. You will be the first point of contact for customers, handling enquiries, processing orders and ensuring a smooth experience from enquiry through to delivery.

Key responsibilities

• Answer customer enquiries by phone and email, providing prompt and professional support.
• Manage customer orders from receipt to completion, including UK and export orders.
• Monitor back‑orders, keep customers updated and liaise with Sales, Warehouse and other departments.
• Maintain accurate customer records in CRM and ERP systems.
• Produce order confirmations, invoices and related documentation.
• Handle returns, complaints and other customer issues professionally.
• Support communications about delays, product updates and service changes.
• Identify recurring issues and suggest service improvements.
• Perform general administrative duties for the Customer Services team.

Required profile

• Previous experience in Customer Service, Sales Support, Order Processing or a similar administrative role.
• Excellent verbal and written communication skills.
• Strong organisational ability and attention to detail.
• Proactive, customer‑focused problem‑solving approach.
• Ability to prioritise multiple tasks effectively.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• CRM systems
• ERP systems

What we offer

• Permanent, office‑based role (Monday‑Friday, 9:00 am‑5:30 pm).
• Salary up to £30,000 per year, dependent on experience.
• Supportive team environment with opportunities for development.