Customer Service Administrator

About the role

This full‑time, on‑site position supports an international science & technology business in Milton Keynes. You will be the central point for handling customer enquiries, coordinating service activities and ensuring smooth administration of field engineering work.

Key responsibilities

• Manage and respond to customer enquiries via email and Zendesk.
• Schedule preventative maintenance visits and reactive repair calls for field service engineers.
• Order parts, track deliveries and record receipts in SAP.
• Prepare quotations for chargeable and non‑contract service visits.
• Maintain calibration records for test equipment.
• Raise and process work orders and keep the Engineer Locator system up‑to‑date.
• Liaise with engineers, customers and internal teams to ensure efficient service delivery.
• Support continuous improvement initiatives within Service Administration.

Required profile

• Experienced administrator with a strong customer‑service focus.
• Good verbal and written communication skills.
• Ability to prioritise workload while maintaining attention to detail.
• Positive attitude and team‑oriented mindset.

Required skills

• SAP
• Microsoft Word
• Microsoft Excel
• Zendesk

What we offer

• Competitive salary with generous bonus.
• Excellent benefits package.
• Friendly, professional office environment.
• Opportunities for development across Service and Sales Administration.