Customer Service Administrator

About the role

We are looking for a Customer Service Administrator to deliver outstanding service to our client portfolio. You will support day‑to‑day operations, assist the sales team and help drive commercial success through excellent customer interactions.

Key responsibilities

• Manage orders for assigned customers and ensure accurate processing.
• Collaborate with the sales team to monitor order progress and resolve issues.
• Verify deliveries together with the Customer Service Leader.
• Develop and maintain long‑term relationships with customers, providing product and contract information.
• Provide regular updates and support to resolve any customer complaints.
• Maintain communication with the sales team to align commercial strategies.
• Assist with ad‑hoc tasks that contribute to the efficient operation of the business.

Required profile

• Good standard of education.
• Relevant customer service experience.
• Strong written and verbal communication skills.
• Analytical mindset with high attention to detail.
• Team‑player attitude and problem‑solving ability.

Required skills

• Proficiency in the MS Office suite, especially Excel.

What we offer

• Competitive salary of £28,000 per year.
• Hybrid working after the probation period.
• 37.5‑hour work week, Monday‑Friday.
• 25 days holiday plus bank holidays.
• Generous pension scheme and car parking.