Customer Service Advisor – 6-Month Temporary Contract

About the role

The role is a six-month temporary contract supporting the Housing Services – Building Maintenance team. You will act as the first point of contact for repair and maintenance enquiries, logging requests and coordinating appointments.

Key responsibilities

• Handle inbound repair and maintenance enquiries from customers.
• Log and triage repair requests accurately in internal systems.
• Schedule appointments and manage work diaries for operatives and contractors.
• Liaise with operatives, contractors and customers to monitor job progress and provide updates.
• Maintain accurate records and ensure timely follow-up on all requests.

Required profile

• Previous experience in customer service or a contact centre environment.
• Experience in scheduling or coordination of appointments.
• Strong communication and organisational abilities.
• Capability to manage difficult or vulnerable customers.
• Knowledge of housing repairs is desirable.

Required skills

• Familiarity with the MRI (Orchard) system is desirable.

What we offer

• Competitive hourly rate of £14‑£15.
• 35-hour work week, Monday to Friday, 9am‑5pm.
• Hybrid working – a mix of office and remote work.
• Six-month fixed-term contract.