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This job expired on 25/09/2026. It no longer accepts applications.
Customer Service Advisor – 6‑Month Temporary Role
Reed · Crawley
Job description
About the role
We are looking for a Customer Service Advisor to join a busy, fast‑paced support team on a six‑month temporary contract. The role is hybrid, offering flexible hours while you help customers across phone, email and web‑chat channels.
Key responsibilities
- Act as the first point of contact, handling inbound calls, emails and web‑chat queries.
- Assist customers with account access issues, including login problems.
- Manage a high volume of enquiries, ensuring timely and professional resolution.
- Escalate complex cases to senior team members when required.
- Maintain accurate records and follow internal processes.
Required profile
- Previous experience in a customer service or contact‑centre environment.
- Strong written and verbal communication skills.
- Ability to work across multiple systems and communication channels.
- Detail‑oriented problem‑solver with a positive, flexible attitude.
- Capable of working both independently and as part of a team.
Required skills
What we offer
- 6‑month fixed‑term contract.
- Hybrid working model with flexible hours.
- Supportive and friendly team environment.
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Reed
Crawley