Customer Service Advisor – Doncaster

About the role

Join EE’s Broadband Technical Team in Doncaster and help customers resolve a wide range of broadband and router issues over the phone. You’ll provide friendly, knowledgeable support, guiding users from simple queries to more complex technical problems.

Key responsibilities

• Answer inbound calls from customers with broadband‑related questions.
• Diagnose and resolve router and connectivity issues.
• Escalate cases that require deeper technical investigation.
• Maintain accurate records of interactions in the CRM system.
• Deliver a high standard of customer service while meeting performance targets.

Required profile

• Natural helpfulness, calm demeanor, and strong relationship‑building skills.
• Ability to work flexible hours and manage your own break schedule.
• Willingness to learn technical concepts on the job.

Required skills

• Broadband troubleshooting
• Router configuration

What we offer

• Starting salary of £26,116, rising to £26,738 after eight months.
• Incentives, bonuses, and performance‑related pay.
• Online GP access 24/7 for you and your immediate family.
• Generous carer’s leave, family leave, and paid holidays.
• Discounts on EE & BT products, season‑ticket travel loan, and optional private healthcare and dental.
• Opportunities for career development and volunteering days.