Customer Service Advisor – French Speaking (Fixed‑Term)

About the role

Join LEGO’s seasonal Customer Service team and help fans worldwide enjoy the LEGO experience. This fixed‑term position runs until 31 January 2027 and offers a hybrid work model, allowing you to work from home up to three days a week after training.

Key responsibilities

• Respond to LEGO fans in English and French via phone and email.
• Handle inquiries on orders, returns, digital experiences, LEGO electronics, product quality and feedback.
• Build positive, engaging relationships with consumers.
• Diagnose and resolve technical issues using internal tools and IT resources.
• Adapt to varied shift patterns, including weekends, to maintain high service standards.

Required profile

• Fluent in both English and French (spoken and written).
• Calm under pressure and able to manage high‑volume queries.
• Strong communication and problem‑solving abilities.

Required skills

• Solid IT skills for troubleshooting consumer requests.

What we offer

• Competitive starting salary with a performance‑based bonus up to 10%.
• Three‑week in‑person induction followed by two weeks of on‑the‑job support.
• Hybrid work flexibility (up to three remote days per week).
• Family Care Leave and other enhanced paid leave options.