Customer Service Advisor – Full‑time, Skelmersdale

About the role

We are looking for a Customer Service Advisor to join Direct365’s contact centre in Skelmersdale. The role is full‑time, Monday‑to‑Friday, with no evenings or weekends, and involves assisting new and existing customers by phone and email.

Key responsibilities

• Handle inbound customer enquiries and provide information about products and services.
• Communicate with customers via telephone and email, building rapport and finding suitable solutions.
• Update and maintain customer records in the company database during calls.
• Collaborate with the team to ensure a high level of service quality.

Required profile

• Excellent verbal communication and listening skills.
• Strong customer‑focused attitude with a can‑do approach.
• Ability to work independently and as part of a friendly team.
• Previous experience in a contact‑centre environment is an advantage.
• Good computer literacy for data entry and email handling.

Required skills

What we offer

• Salary of £24,959.95 per year on a permanent contract.
• 37.5 hours per week, Monday‑to‑Friday, no weekend or evening work.
• Employee discounts through ‘phs Perks’.
• Access to a virtual GP for you and your household.
• Training and accredited ILM courses, with apprenticeship opportunities after probation.