Customer Service Advisor

About the role

We are seeking a Customer Service Advisor to join a fast‑growing fintech company in London. The role involves handling inbound calls, delivering excellent service and supporting customers with their queries. You will work in a hybrid model, spending three days in the office and two days remotely.

Key responsibilities

• Answer inbound customer calls and provide timely assistance.
• Update customer information accurately in internal systems.
• Investigate and resolve issues, ensuring a high level of satisfaction.
• Collaborate with colleagues to deliver a consistent customer experience.
• Adhere to company policies and procedures in all activities.

Required profile

• Previous experience in customer service or a call centre is desirable.
• Excellent communication and listening abilities.
• Strong problem‑solving skills with attention to detail.
• Confident using computer systems and quick to learn new software.
• Positive, professional and customer‑focused attitude.
• Ability to thrive in a fast‑paced environment.

Required skills

What we offer

• Hybrid working – 3 days on‑site, 2 days remote.
• Competitive hourly rate of £15.
• Shift hours from 2 pm to 11 pm.
• Comprehensive training and clear career progression.
• Supportive and inclusive team culture.