Customer Service Advisor

About the role

As a Customer Service Advisor at Mears Group, you will be the first point of contact for tenants, handling inbound calls and emails related to repairs, appointments and general enquiries. You will work in a busy call‑centre environment, supporting the delivery of housing and care services across the UK.

Key responsibilities

• Answer incoming telephone calls and respond to email enquiries from tenants.
• Log and manage interactions using the company’s bespoke system.
• Raise work orders, schedule appointments and coordinate with clients, suppliers and subcontractors.
• Order materials, update records and provide administrative support for the Customer & Communications team.
• Meet service level agreements and performance targets while handling complaints professionally.

Required profile

• Strong organisational skills and attention to detail.
• Ability to stay calm under pressure and communicate clearly.
• Basic knowledge of housing maintenance and call‑centre processes (desirable).
• NVQ or GCSE in Maths and English (pass) or equivalent.

Required skills

What we offer

• Competitive salary up to £27,077.51 per year.
• 25 days annual leave plus bank holidays.
• Access to an Employee Assistance Programme.
• Annual Mears Fun Day and volunteering leave.
• Staff discounts through Mears Rewards.