Customer Service Advisor

About the role

Join Calor Gas's Customer Experience team in Coryton as a Customer Service Advisor. You will be the first point of contact for customers, handling enquiries by phone and written communication, often resolving issues on the first interaction.

Key responsibilities

• Answer inbound and make outbound customer calls, delivering timely support.
• Process orders and manage account administration accurately.
• Promote Calor’s products and services during interactions.
• Investigate and resolve complaints in line with company policies.
• Meet individual and team performance targets and KPIs.
• Collaborate with other departments to ensure a smooth customer journey.
• Maintain accurate, secure, and up‑to‑date customer records.

Required profile

• Strong communication and interpersonal skills with a customer‑focused mindset.
• Sense of ownership and pride in delivering high‑quality work.
• Ability to stay organised and perform under pressure.
• Meticulous attention to detail.
• Comfortable working in a high‑volume, fast‑paced environment.

Required skills

• Microsoft Office
• SAP (advantageous)

What we offer

• £27,060 per annum plus London Allowance
• 25 days annual leave
• Holiday Purchase Scheme
• Private Medical Insurance
• Company Pension Scheme
• Free onsite parking
• Staff discounts on Calor Gas products