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This job expired on 30/09/2026. It no longer accepts applications.
Customer Service Advisor – Phone Support
Cactus Search · Newcastle Upon Tyne
Job description
About the role
We are looking for a Customer Service Advisor to join our global financial services brand in Newcastle. The role is telephone‑based, providing support to inbound callers and delivering a high‑quality experience.
Key responsibilities
- Answer inbound customer calls and address enquiries.
- Provide guidance, support and appropriate solutions.
- Maintain a consistent, high‑standard customer experience on every interaction.
Required profile
- Confident and clear communication over the phone.
- Customer‑focused attitude with a desire to help.
- Looking for a stable, permanent position with growth potential.
Required skills
- Excellent verbal communication.
- Ability to use standard office telephone systems.
What we offer
- £26,500 annual salary.
- Three months full training onsite, then hybrid working (2 days office, 3 days remote).
- 26 days holiday plus bank holidays.
- Competitive pension scheme.
- Clear progression within a global business.
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Cactus Search
Newcastle Upon Tyne