Customer Service Advisor / Receptionist – Birmingham

About the role

The role combines front‑of‑house reception duties with facilities and health‑and‑safety responsibilities for a university building in Birmingham. You will be the first point of contact for staff, students and visitors, ensuring a safe, secure and well‑maintained environment.

Key responsibilities

• Open and close the building, conduct security sweeps and manage the reception desk on a rotating roster.
• Perform daily room and building checks, reporting or fixing any health‑and‑safety or maintenance issues.
• Log and monitor reactive tasks in the Facilities Maintenance portal and carry out basic repairs and PPM checks (fire alarms, extinguishers, fire doors, etc.).
• Act as first‑aid responder, fire marshal and health‑and‑safety contact, supporting audits and fire drills.
• Provide first‑line IT support for classroom equipment and assist with computer‑based assessments.
• Manage security‑related tasks such as premises patrols, door code changes, CCTV review and lanyard issuance.
• Offer administrative support including printing registers, displaying signage and creating QR codes.

Required profile

• Flexibility to work varied shift patterns, including evenings and weekends.
• Willingness to provide holiday or sickness cover and respond to ad‑hoc issues outside normal hours.
• Ability to work collaboratively with university teams and external contractors.

Required skills

• IT troubleshooting for classroom equipment.
• Basic building repairs and maintenance.
• Fire safety checks and first‑aid response.

What we offer

• £14.50 per hour (£14‑£15 range) on a 37.5‑hour week.
• Ongoing temporary contract with the possibility of shift flexibility.
• Opportunity to work in a dynamic university environment.