Customer Service Agent – 4‑Day Week

About the role

Join Metro Rod's busy Support Centre in Macclesfield as a Customer Service Agent working a four‑day week. You will be the first point of contact for national, local and domestic customers, handling enquiries by phone and email and ensuring a first‑class experience.

Key responsibilities

• Log all incoming jobs and allocate the appropriate engineers.
• Answer phone and email enquiries, manage complaints and provide troubleshooting.
• Maintain communication with internal teams and external suppliers to keep all parties updated.
• Adhere to client Service Level Agreements and company processes.

Required profile

• Exceptional customer service skills with a proven call‑centre background.
• Track record of meeting customer‑satisfaction targets.
• Strong stakeholder management, detail‑oriented and resilient.
• Proactive, adaptable and a solid work ethic.

Required skills

• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Experience using multiple internal systems.

What we offer

• Four‑day working week.
• £27,839 per annum (salary increases after successful probation).
• Up to 25 days annual leave plus bank holidays.
• Royal London company pension and group life assurance.
• Additional paid and special leave.