Customer Service Agent – Airfreight & Pet Export

About the role

We are looking for a friendly, animal‑loving Customer Service Agent to join our Heathrow‑based team. The role focuses on handling enquiries and coordinating the export of pets by air, ensuring a smooth and compliant process for our clients.

Key responsibilities

• Respond to client queries regarding pet export services and provide accurate information.
• Prepare and verify all required airfreight documentation for pet shipments.
• Coordinate logistics with airlines, ground handlers and internal teams to schedule pet flights.
• Occasionally drive the company van to transport pets to Heathrow Airport.
• Maintain detailed records of shipments and update internal tracking systems.

Required profile

• Genuine love for animals and a friendly, approachable demeanor.
• Strong communication and interpersonal abilities.
• Full UK driving licence.
• Previous experience in airfreight or logistics, preferably with pet transport.
• Excellent organisational skills and attention to detail.

Required skills

• Airfreight documentation handling.
• Basic use of office software for record keeping.

What we offer

• Comprehensive training on the pet export process.
• Pet‑friendly workplace with opportunities for career progression.
• Competitive salary of up to £30,000 per year.