Customer Service Agent - Airport Operations

A propos du poste

Join a global leader in ground handling and air cargo services. As a Customer Service Agent at Newcastle Airport, you will be the face of our operations, ensuring a seamless and premium travel experience for every passenger.

Missions principales

• Welcome passengers and provide professional assistance during check-in, baggage handling, and boarding processes.
• Act as a primary point of contact for flight schedules, baggage policies, and general travel inquiries.
• Ensure strict compliance with all aviation safety and security regulations.
• Collaborate closely with ground operations teams to maintain smooth and efficient flight turnarounds.
• Resolve passenger complaints and issues with empathy, professionalism, and efficiency.
• Perform essential administrative tasks, including data entry, documentation, and operational reporting.
• Apply QHSE (Quality, Health, Safety, and Environment) procedures to maintain high operational standards.

Profil recherché

• Previous experience in customer service, hospitality, or a similar fast-paced environment is highly desirable.
• Excellent verbal and written communication skills in English (additional languages are a significant advantage).
• Ability to remain calm, efficient, and professional while working under pressure in a dynamic airport environment.
• High level of flexibility regarding working hours, including weekends, evenings, and public holidays.
• Strong problem-solving skills with a proactive and detail-oriented mindset.

Competences requises

• Customer Relationship Management (CRM)
• Aviation Security & Safety Compliance
• Conflict Resolution & Empathy
• Operational Administration
• Multilingual Communication

Ce que nous offrons

• Comprehensive training program to ensure your success.
• Employee Assistance Program and wellbeing initiatives.
• Pension scheme with employer contributions.
• Free on-site parking.
• Real career progression opportunities within the global aviation industry.