Customer Service Agent - Christmas Temporary

About the role

Aspinal of London, a British luxury lifestyle brand, is recruiting temporary Customer Services Advisors for its Christmas peak season at its head office in Fernhurst, West Sussex. The role starts as soon as possible and runs through to January, supporting customers with their Christmas purchases and the service expected from a luxury brand.

Key responsibilities

• Be the first point of customer contact by phone and email
• Act as a brand ambassador, making sure every call and email exceeds customer expectations
• Work towards team sales and satisfaction targets
• Own the customer journey from order through to delivery and aftercare
• Provide excellent customer service and resolve issues
• Lead by example in every customer interaction

Shift details

• Temporary contract, 26 October 2026 to 31 January 2027
• Full-time, five days per week, 9:00am to 6:00pm, with two consecutive days off
• Shifts are on a rota basis and include some weekend work during the peak period (for example Tuesday to Saturday)

What we offer

• Sales-based commission
• Regular chances to win Aspinal products throughout the season
• Extra shifts available for those who want more hours
• A staff discount on the full collection
• Strong performers may be considered for extended contracts and future opportunities