Customer Service Agent – Full‑Time – Immediate Start

About the role

Swissport is seeking a Customer Service Agent to join its team at Edinburgh Airport. This full‑time, fixed‑term position starts immediately and involves providing friendly, professional assistance to passengers throughout their journey.

Key responsibilities

• Greet passengers and support them with check‑in, luggage handling, and boarding.
• Answer inquiries about flight schedules, baggage policies and provide accurate information.
• Ensure compliance with airline and airport security and safety regulations.
• Collaborate with colleagues and stakeholders to keep operations smooth.
• Resolve passenger concerns and complaints promptly and empathetically.
• Perform administrative tasks such as data entry, documentation and reporting.
• Follow environmental processes and the QHSE Manual.

Required profile

• Prior experience in customer service, hospitality or a related field is advantageous.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Ability to work efficiently in a fast‑paced environment and stay composed under pressure.
• Flexibility to work various shifts, including weekends, holidays and evenings.
• Strong problem‑solving attitude and attention to detail.

Required skills

What we offer

• Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking while at work.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.