Customer Service Agent

About the role

We are seeking a Customer Service Agent to join our Customer Operations team in Newcastle. You will deliver high‑quality support across phone, email and live chat, ensuring professional and courteous interactions that align with our company values.

Key responsibilities

• Handle customer enquiries via phone, email, and live chat.
• Provide product and service information to customers.
• Resolve queries and escalate complex issues when necessary.
• Maintain accurate customer records and update internal systems.
• Manage workload to meet productivity, quality and service targets.
• Support positive customer experiences through clear communication and problem‑solving.

Required profile

• Previous experience in a customer‑facing role.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good organisational skills and attention to detail.
• Comfortable working in a fast‑paced environment.
• Experience using computer systems and Microsoft Office applications.

What we offer

• Competitive salary of £14.28 per hour.
• 25 days annual leave plus bank holidays.
• Employer pension contributions.
• Personal healthcare plan.
• Employee Assistance Programme with 24‑hour GP access.
• Group Income Protection.
• Training and development opportunities.
• Personalised career development pathways.
• Supportive and collaborative working environment.
• Company social events.