Customer Service Agent – Weekend Remote

About the role

Join a dynamic team as a Customer Service Agent working fully remotely on weekends. You will provide friendly, efficient support to customers, handling enquiries across phone, email and online channels while maintaining a high standard of service.

Key responsibilities

• Respond to customer enquiries via phone, email and chat.
• Provide accurate information about products, services and account details.
• Resolve issues and complaints promptly and professionally.
• Process requests, updates and order‑related queries.
• Maintain detailed records of interactions and actions taken.
• Escalate complex matters to the appropriate department.
• Achieve individual and team performance targets.

Required profile

• Previous customer service experience (desirable).
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and attention to detail.
• Comfortable working independently in a remote setting.
• Reliable internet connection and suitable home‑working setup.
• Positive attitude and genuine commitment to customer satisfaction.

Required skills

What we offer

• Fully remote working arrangement.
• Competitive hourly rate of £13.45.
• Weekend‑only schedule for excellent work‑life balance.
• Supportive, collaborative team environment.
• Ongoing training and development opportunities.