Customer Service Assistant – Accommodation Services

About the role

The Accommodation Services team at UWE Bristol creates a welcoming, safe, and supportive environment for students living in university‑managed housing. As a Customer Service Assistant you will be the first point of contact for students, visitors and colleagues, delivering high‑quality service across multiple accommodation sites.

Key responsibilities

• Respond to student and visitor enquiries, providing accurate information and guidance.
• Issue access cards and support maintenance requests.
• Manage the busy Post and Parcel Service, including collection and distribution of items.
• Assist with student arrivals, departures and open‑day events, ensuring smooth operations.
• Contribute to a safe and welcoming environment throughout the year.

Required profile

• Friendly, professional and customer‑focused attitude.
• Experience delivering excellent customer service.
• Strong communication and interpersonal skills.
• Good organisational and time‑management abilities.
• Ability to work independently and take initiative.
• Flexible and proactive approach, especially during peak periods.

Required skills

• Confidence using IT systems, including Microsoft Office.

What we offer

• Competitive, progressive pay rates.
• Very generous annual leave and career‑average pension scheme.
• Retail savings scheme, onsite nursery and extensive training and development opportunities.
• Supportive, diverse community that values individuality.