Customer Service Assistant – Friendly, Fast‑Moving Team

About the role

Join a close‑knit customer service team supporting a growing manufacturer of construction materials. You will be central to delivering excellent service by processing orders and quotations, maintaining accurate customer records, and helping the business shift from reactive firefighting to proactive account support.

Key responsibilities

• Issue, follow up and process quotations and sales orders accurately.
• Arrange haulage and coordinate deliveries to ensure reliability.
• Administer complaints and returns, aiming to restore customer confidence.
• Maintain and update customer records in the CRM and order systems.
• Support internal stakeholders (sales, operations, accounts) with timely information.
• Monitor stock levels and flag replenishment opportunities for proactive customer contact.
• Contribute to process improvements as systems become more automated.

Required profile

• Strong verbal and written communication with a customer‑centric approach.
• Proven ability to manage multiple tasks, prioritize and meet deadlines with attention to detail.
• Reliable, accountable and able to work independently as well as part of a small team.

Required skills

• Experience using CRM systems.
• Familiarity with order processing systems.

What we offer

• Competitive salary up to £33,000 per year.
• Shared bonus scheme with no individual sales targets or commission.
• Opportunities for process‑improvement involvement and career progression.
• Supportive, down‑to‑earth culture focused on continuous improvement.