Customer Service Assistant – Reception (Temporary)

About the role

We are seeking a friendly and organised Customer Service Assistant to join a vibrant student accommodation community in Manchester. This temporary, three‑month position involves front‑of‑house duties, resident support and a mix of administrative, sales and marketing tasks.

Key responsibilities

• Deliver a welcoming, professional front‑of‑house service for residents and visitors.
• Respond to enquiries, resolve issues promptly and log maintenance requests.
• Support community events, move‑in/move‑out processes and resident communications.
• Assist with sales, leasing and local marketing activities to maximise occupancy.
• Help with rent collection and follow‑up on arrears.
• Maintain accurate records, databases and resident documentation.

Required profile

• Previous experience in a customer‑facing role.
• Excellent communication and relationship‑building skills.
• Strong organisational ability with the capacity to multitask and prioritise.
• Proactive, positive and professional attitude.
• Ability to work independently and as part of a team.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Database management and administrative systems

What we offer

• Fixed‑term contract (3 months) with immediate start.
• Competitive hourly rate of £13.50.
• Dynamic, student‑focused environment.