Customer Service Claims Handler

About the role

Join Acorn Insurance in Liverpool as a Customer Service Claims Handler, helping policyholders resolve repair claims quickly and efficiently. You will work within a supportive team to manage claims from initial report through to settlement, ensuring a smooth experience for customers.

Key responsibilities

• Proactively manage a portfolio of first‑party repair claims through to settlement.
• Conduct thorough indemnity investigations on all claims.
• Collaborate with suppliers and in‑house engineers to assess damage and arrange repairs.
• Process accurate payments to customers and their representatives.
• Maintain detailed records of all claim activity to ensure data integrity.

Required profile

• Excellent customer service and communication skills.
• Empathetic with the ability to connect with people.
• Fast‑paced problem‑solving and decision‑making abilities.
• Positive, can‑do attitude and strong teamwork orientation.
• Excellent organisational, prioritisation and attention‑to‑detail skills.
• Willingness to develop a career in the insurance industry.

Required skills

What we offer

• Salary £26,938‑£30,916 per annum plus up to £1,500 performance bonus.
• Up to 35 days holiday including bank holidays, with buy/sell options.
• 24/7 mental health support and free counselling.
• Career development through fairs, leadership programmes and continuous learning.