Customer Service Clerk – Freight Forwarding

About the role

Our client is looking for a proactive and organised Customer Service Clerk specialising in freight forwarding. The role involves supporting import and export shipments, providing accurate quotations and maintaining strong relationships with customers and suppliers. It is a full‑time position based in Feltham, South East England.

Key responsibilities

• Preparing and issuing customer quotations.
• Arranging and setting up import and export shipments.
• Managing shipments from door to door.
• Liaising with customers via telephone and email.
• Monitoring shipment progress and providing regular updates.
• Ensuring all documentation is accurate and completed on time.
• Building and maintaining strong relationships with customers and suppliers.
• Working closely with internal teams to ensure smooth movement of freight.

Required profile

• Minimum 2–3 years experience in freight forwarding.
• Experience handling import and/or export shipments from start to finish.
• Excellent communication and customer service abilities.
• Strong organisational skills with the ability to prioritise workloads.
• Ability to work independently and as part of a team.
• Positive, flexible attitude and willingness to go the extra mile.

Required skills

• Microsoft Office.
• Freight systems.