Customer Service Coordinator (Hybrid)

About the role

We are seeking a Customer Service Coordinator to act as the primary point of contact for homeowners, handling enquiries, defects and after‑care from legal completion through the warranty period. The role works closely with site teams, subcontractors and suppliers to resolve issues efficiently while delivering an outstanding customer experience. Hybrid working is available across Dorset, Devon and Somerset.

Key responsibilities

• Manage homeowner enquiries, defects and after‑care from completion to warranty end.
• Liaise with site teams, subcontractors and suppliers to ensure timely resolution of issues.
• Maintain accurate records of customer interactions and follow‑up actions.
• Provide clear communication to homeowners regarding progress and outcomes.

Required profile

• Previous experience in customer service or customer care.
• Excellent communication and organisational abilities.
• Strong attention to detail and ability to juggle multiple priorities.
• Own transport for travel to office or site.

Required skills

• Microsoft Office

What we offer

• Competitive salary £28k‑£32k per year.
• Hybrid working arrangement.
• Pension scheme.
• Training and development opportunities.
• Supportive team environment.