Customer Service Coordinator

About the role

The Customer Service Coordinator will be the primary point of contact for our customers, delivering exceptional support and ensuring a smooth experience across all interactions. You will work closely with internal teams to resolve inquiries, troubleshoot issues and promote continuous service improvement.

Key responsibilities

• Troubleshoot and resolve customer issues efficiently.
• Proactively follow up on open matters to ensure timely resolution.
• Maintain clear, concise communication with customers and suppliers.
• Stay up‑to‑date on product, service and promotion details.
• Prioritise tasks based on urgency and importance.
• Collaborate with sales, marketing and technical support for cohesive service delivery.
• Support a positive team environment and assist in training new staff.
• Work with the Customer Services Manager on process improvements.

Required profile

• Minimum 2 years experience in a Customer Service department.
• Strong attention to detail and problem‑solving ability.
• Comfortable working in a technology‑focused organisation.

Required skills

What we offer

• Opportunity to join a dynamic and supportive team.
• Potential for career development within the company.