Customer Service Coordinator

About the role

We are looking for an organised, people‑focused Customer Service Coordinator to join our team in Blandford Forum. In this fast‑paced role you will be the primary point of contact for customers, handling enquiries, processing orders and building lasting relationships.

Key responsibilities

• Accurately process customer orders using the company ERP system.
• Answer inbound calls, identify needs, provide updates and upsell where appropriate.
• Manage all customer communications across phone, email, web chat and the CRM platform.
• Prepare quotations and support opportunity management within the CRM.
• Collaborate with internal teams to ensure customer expectations are met.

Required profile

• Minimum 1 year experience in an office‑based customer service role.
• Strong verbal and written communication skills with the ability to build rapport quickly.
• Proactive, determined and forward‑thinking approach to tasks.

Required skills

• Confident use of ERP systems.
• Experience with CRM platforms.
• Proficiency in Microsoft Word and Microsoft Excel.

What we offer

• 25 days holiday plus bank holidays.
• Health and wellbeing initiatives.
• Ongoing training and career development.
• Supportive leadership focused on developing your strengths.