Customer Service Coordinator

About the role

We are seeking a customer‑focused Coordinator to join our travel team in Kelvedon. You will organise and plan tours, tailoring itineraries to meet individual client requests while working in a fast‑paced, collaborative environment.

Key responsibilities

• Build and maintain relationships with customers and oversee all bookings.
• Provide advice on itineraries, travel options and accommodation.
• Use a bespoke IT system together with standard Microsoft Office applications.
• Liaise with internal and external stakeholders to ensure smooth tour delivery.
• Keep tours within set budgets and manage all related paperwork and documentation.
• Deliver exceptional customer service to achieve the highest satisfaction levels.

Required profile

• Proven experience delivering excellent customer service.
• Ability to resolve problems, work under pressure and meet deadlines.
• Strong verbal and written communication skills.
• Confidence speaking with customers by phone and email.
• Calm, constructive approach to urgent situations.

Required skills

• Proficiency with Microsoft Office (Word, Excel, Outlook).

What we offer

• 25 days holiday plus bank holidays.
• Competitive salary with commission.
• Team events and hybrid working after probation.
• Transport assistance due to company location.