Customer Service Coordinator – Temp to Perm

About the role

We are looking for a proactive Customer Service Coordinator to join our busy team in Staines on a temporary‑to‑permanent basis. You will be the main point of contact for customers throughout their warranty period, handling enquiries, scheduling repairs and ensuring a high level of satisfaction.

Key responsibilities

• Log, track and manage customer‑reported issues using Salesforce or a similar CRM system.
• Coordinate appointments with customers, contractors and internal teams.
• Make proactive outbound calls to provide updates and drive swift resolutions.
• Handle incoming enquiries professionally and in a timely manner.
• Arrange inspections and remedial works with subcontractors and follow up to confirm completion.
• Process monthly operative expenses and liaise with housing associations and other stakeholders.
• Conduct scheduled customer welfare and satisfaction check‑in calls.

Required profile

• Previous experience as a Customer Service Coordinator, Administrator or similar role.
• Strong administrative and organisational abilities.
• Excellent written and verbal communication skills.
• Customer‑focused, professional and empathetic approach.
• Ability to prioritise workloads, manage multiple tasks and meet deadlines.
• Team player who builds positive relationships with colleagues and external partners.

Required skills

• Salesforce CRM (or comparable customer management system).

What we offer

• Temporary‑to‑permanent contract with long‑term career prospects.
• Supportive and collaborative working environment.
• Immediate start and opportunity to develop coordination experience.